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Black Women, Trust and the Financial Services Industry

A study from the American College Center for Economic Empowerment and Equality.

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Diversity, Equity & Inclusion Research

November 09, 2021

Black women are a critical community for the financial services industry.

  • 60% of Black women expressed difficulty finding financial professionals they trust 
  • 58% of Black women believe race affects treatment more than gender 
  • 10% more Black women trust individual financial advisors than institutions 

This inaugural study from the Center for Economic Empowerment and Equality combines quantitative and qualitative methods to create a holistic picture of Black women’s perception of financial services and money, their wants and needs, the role they play as decision-makers in their households and communities, and the opportunity the financial services industry has to better connect with them throughout their wealth journey by building a tailored and trusting relationship. 

Gain insights that exemplify the Center’s collective mindset to narrow the racial wealth gap here.

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