This course is designed to help leaders communicate effectively by developing the credibility necessary to persuade and influence others. Successful managers need to demonstrate competence in verbal communication in a variety of situations, such as individual conversations, small group meetings, and large presentations, both face-to-face and virtually, as well as written communication using text, instant messaging, email, social media, letters, proposals, and formal reports. They also must have emotional intelligence, a willingness to listen, and the courage to tackle crises and difficult conversations. 000149 MSM Single Course 6 1.00 Leadership Master's Degree Program Advanced Career Professional No No 0001492 0